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I Know It When I See It
I Know It When I See It: A Modern Fable About Quality | John Guaspari
4 posts | 1 read | 1 to read
The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme. A succinct and intriguing business fable, it tells the story of "Punctuation, Inc." and provides a simple message about quality -- that it's the customer who defines it. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants -- success and big profits.
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review
Vivlio_Gnosi
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Pickpick

⭐⭐⭐
A solid little business read focused on satisfying customers. It's a short tale that focuses on the single truth of your product better do what the customer expects or it's not quality. Customers are buying your assurances that their expectations for that product will be met. It takes about 30 min to knock this book out. #Nonfiction #business #finish #economy #customerservice

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Vivlio_Gnosi
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"Customers aren't interested in our specs. They're interested in the answer to one simple question: 'Did the product do what I expected it to do?'"

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Vivlio_Gnosi
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"In a closed system, the number of mistakes made expands to fill the inspection capacity available."

blurb
Vivlio_Gnosi
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Moved this #Nonfiction #business book from my #TBR stack to my current reading stack. #first