Be Our Guest: Perfecting the art of customer service | 
pickThis felt more like a book-length ad for Disney corporate than a guide to improving customer service, but I found the suggestions about company culture and regional cultures as well as staff support, value, and space to be off-stage so to speak all very validating. The chapter I got the most out of was considering your physical (and digital) space as a form of customer service.
iread2much When I was in hospitals, they sent our higher up‘s to Disney to learn about their work culture, and while I was a lowly new manager, I did appreciate some of what they brought back (but not that they sent the directors for a super cool Disney vacation and not all us managers 😅) 14mo
underground_bks @iread2much one of the best stories in the book is about a nonprofit hospital and the changes they made after attending the Disney Institute! 14mo
iread2much @underground_bks OMG, that‘s probably my old hospital! To be fair, it was the best hospital I worked at, and one of the best jobs I‘ve worked at period, and it did get better after they went to Disney 😂 14mo
underground_bks @iread2much now I feel bad for giving it a so-so! It‘s a pick now 😅😂 (edited) 14mo
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