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Be Our Guest
Be Our Guest: Perfecting the art of customer service | The Disney Institute, Theodore Kinni
4 posts | 5 read | 1 to read
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underground_bks
Be Our Guest: Perfecting the art of customer service | The Disney Institute, Theodore Kinni
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This felt more like a book-length ad for Disney corporate than a guide to improving customer service, but I found the suggestions about company culture and regional cultures as well as staff support, value, and space to be off-stage so to speak all very validating. The chapter I got the most out of was considering your physical (and digital) space as a form of customer service.

iread2much When I was in hospitals, they sent our higher up‘s to Disney to learn about their work culture, and while I was a lowly new manager, I did appreciate some of what they brought back (but not that they sent the directors for a super cool Disney vacation and not all us managers 😅) 10mo
underground_bks @iread2much one of the best stories in the book is about a nonprofit hospital and the changes they made after attending the Disney Institute! 10mo
iread2much @underground_bks OMG, that‘s probably my old hospital! To be fair, it was the best hospital I worked at, and one of the best jobs I‘ve worked at period, and it did get better after they went to Disney 😂 10mo
underground_bks @iread2much now I feel bad for giving it a so-so! It‘s a pick now 😅😂 (edited) 10mo
19 likes4 comments
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DebinHawaii
Be Our Guest: Perfecting the art of customer service | The Disney Institute, Theodore Kinni
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#SummerEndReadathon #RushAThon

Read for one of the work leadership foundations that I facilitate. This is a quick & engaging read about customer service & making magical guest experiences via Disney Institute. I enjoyed it as did our cohort, finding plenty of the processes & ideas to be applicable to our own/any company. It‘s also a good glimpse into the behind-the-scenes at Disney theme parks & movie making which is interesting & nostalgic. ✨

DieAReader 🥳🥳🥳 13mo
TheSpineView Well done! 13mo
Andrew65 Doing great 👏👏👏 13mo
58 likes1 stack add3 comments
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AsYouWish
Be Our Guest: Perfecting the art of customer service | The Disney Institute, Theodore Kinni
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Hey you....yes you!! To the wonderful person who has stopped to read this. I wanted to let you know that we have some fun things planned for #TBRCrew, #NWC, #PLC, and #NewYear_NewYou in May to help us get through social distancing and everything else that is happening. Details coming soon!!

As always you are welcome to join these groups at any time, we would love to have you!!

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corystemp
Be Our Guest: Perfecting the art of customer service | The Disney Institute, Theodore Kinni
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