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I'm not sure how much of this I'm taking away and keeping but the case studies were interesting. There is a "confession" at the end that I think should have been upfront, as it may have changed how I took in the information.

This was very interesting. This made me think about the way that I listen and show people that I am listening. It also compares engagement in conversation. I liked it.

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I wish I‘d read this earlier in life.