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This was pretty decent! The goal is to build relationships through improving our communication skills. Some important take aways were active listening skills; moving away from distractions and not multitasking. I love the acronym WAIT; Why Am I Talking? There are some specific areas of my work life where talking less will be beneficial. I enjoyed how she framed the use of silence and how we seldom experience true silence in our day. #MountTBR