Wow. For all that the structure is framed as journal entries, this was a remarkable mix of the personal and emotional with a detailed factual rebuttal of so, SO much that is wrong with Britain's prison system, and one prison in particular. Policies that sound good but negatively impact when implemented, good policies that just don't get implemented, lack of resources AND staff. Dryly humourous, empathetic, sad and horrifying. Incredible writing.