We‘re looking to have some prof development done w/managers and staff… (lots of change post-2020) & a consultant we talked to rec‘d this book as a starting off place on coaching staff. And that‘s what it is- it‘s designed to be accessible, jargon-less, a bit of humor, & delivers one positive way to coach others. I don‘t think this is the last I‘ll read on the subject, but this was a good way to reinforce prior training/books with practical steps