The 15 Fundamental Laws of De-escalation: How To Put Out Fires, Not Start Them | 
pickI didn‘t take this book seriously enough at first. I underestimated how effective communication can be. As it turns out, this book seems to be extremely useful. I like how the author used his experiences to show that his psychology for de-escalation works. It‘s a short book that anyone has time for, and you never know when you‘ll need it. I am keeping this to re-read
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